HNH Homes Hospitality LLP Private Limited (“HNH Homes Hospitality LLP”) is a company that provides villas, bungalows, farmhouses, homestays, service apartments and/or their individual rooms to guests, mainly for residential purposes to guests, under the brand name “HNH Homes Hospitality LLP”. The below Terms and Conditions apply to all the guests or customers who make bookings for any of the Properties (defined below) or their individual rooms through our website, our mobile application, third-party websites or third-party applications or through any travel agents/third parties/ advertisements/ referrals etc. (collectively “Booking Channels”). All guests should ensure to read and understand all the Terms and Conditions stated on our website before using this website and making a booking through any of the Booking Channels. These Terms and Conditions shall be applicable to guests making a booking through any of the Booking Channels. If you are not agreeable to any of these Terms and Conditions of Use, please do not use this website/Booking Channels and do not make a Booking for any of the Properties. These Terms and Conditions are subject to change and HNH Homes Hospitality LLP may at any time, without prior notice to you/ any guest, revise them and any other information contained in this website and/or any Booking Channel by updating these Terms and Conditions. Please note that the restated Terms and Conditions shall be effective immediately upon posting. HNH Homes Hospitality LLP may also make improvements or changes in the services provided by it as described in this website/ Booking Channels at any time without notice. Therefore, you are advised to regularly check for any amendments or updates to these Terms and Conditions. If the changes are not agreeable to you, you must stop using the website. Your continuous use of this website will imply your acceptance of the changed terms.
Except where additional terms and conditions are provided, these Terms and Conditions supersede all previous representations, understandings or agreements and shall prevail notwithstanding any variance with any other terms of any order placed or service provided by HNH Homes Hospitality LLP.
For the purpose of online as well as offline bookings made through our platform, the terms used in these Terms and Conditions have the following meaning:
(a) “Property/Properties” shall mean and include villas, bungalows, farmhouses & homestays, service apartments and/or their individual rooms available for booking on any of the Booking Channels.
(b) “Guest/Guests” refers to any individuals/ companies or other entities who express interest in making a booking in respect of any of the Properties through any Booking Channels. Guests may be referred to as you, your in given context.
(c) “Booking” means a reservation made by any Guest in respect of any of the Properties for the purpose of stay.
(d) "Check-In" is the scheduled date and time on or before which the Guests shall be liable to comply with all the check-in formalities as required by HNH Homes Hospitality LLP and after completion of such formalities, the Guest shall be entitled to start using the concerned property.
(e) "Check-Out” is the scheduled date and time on which the Guest will have to vacate the concerned Property after completion of all the check-out formalities as required by HNH Homes Hospitality LLP.
(f) “Booking Period” is the period between which the scheduled Check-In starts and the scheduled Check-Out ends
(g) “Booking Amount” shall mean the total amount payable by the Guest to HNH Homes Hospitality LLP for confirmation of the Booking through the registered mode of payment, as may be intimated by HNH Homes Hospitality LLP to the Guest.
(h) “Booking Confirmation” shall mean the email/communication shared by HNH Homes Hospitality LLP with the Guests upon receipt of the Advance (defined below) and shall comprise all the details of the Booking, Terms & Conditions governing the Booking, name and total number of Guests, Check-In and Check-Out details, name of Property, number of rooms at the Property, the Booking Amount payable and Security Deposit amount payable and specified due dates by which they are required to be paid/deposited. HNH Homes Hospitality LLP shall not be liable to serve a Booking unless the entire Booking Amount is paid by the Guest/Guests to HNH Homes Hospitality LLP through the registered mode of payment intimated by HNH Homes Hospitality LLP to the Guest as stated herein, even though the Booking Confirmation may have been sent to the Guest. The Booking Confirmation along with proof of payment of the entire Booking Amount shall be required to be produced by Guests at the Property at the time of Check-In.
(i) "Advance" is the non-refundable amount required to be deposited by Guests with HNH Homes Hospitality LLP as a deposit for putting a Booking on Hold (as stated hereinbelow) in respect of a Property.
(j) "Security Deposit" is the amount required to be deposited by Guests on a case-to-case basis with HNH Homes Hospitality LLP. The Security Deposit shall be utilized by HNH Homes Hospitality LLP for any damages caused by the Guests/their pets to the Property and/or items/furniture therein and/or for recovery of any other charges levied by HNH Homes Hospitality LLP on Guests.
(k) “Peak Days” includes long weekends, festive dates including but not limited to Diwali, New Years, Christmas etc.
Your use of this website is subject to the Terms and Conditions of Use mentioned herein along with the Privacy Policy and all other policies listed on HNH Homes Hospitality LLP website. The terms and conditions contained on HNH Homes Hospitality LLP’s website herein, form a binding agreement between yourself and HNH Homes Hospitality LLP with respect to the use of this website and the services hereunder, by you. By accessing, viewing, browsing, caching, storing and / or otherwise using our website or any of our services, applications, contents, functions through whatever platform and/or by completing a Booking, you acknowledge and agree to have read, understood and agreed to all the terms and conditions set out on the website (including the Privacy Policy) and agree to be bound by them.
These pages, the content and infrastructure of these pages, and the online accommodations reservation service provided on these pages and through the website (“the Service/s") are owned, operated and provided by www.hnhhomes.in and are provided for your personal, non-commercial use only, subject to the terms and conditions set out below
Use of our Booking Channels for making a Booking in respect of a Property is available only to persons who can enter into legally binding contracts under the Indian Contract Act, 1872. Persons who are ‘incompetent to contract' within the meaning of the Indian Contract Act, 1872 are not eligible to use our Booking Channels to make a Booking in respect of a Property.
HNH Homes Hospitality LLP grants you non-exclusive and non-transferable, limited permission to access and display the web pages within this website on your personal computer or other platform. Your failure to comply with the terms, conditions and notices on this website will result in the automatic termination of any rights granted to you, without prior notice. Except for the limited permission in the preceding paragraph, HNH Homes Hospitality LLP does not grant you any express or implied rights or licenses under any patents, trademarks, copyrights or other proprietary or intellectual property rights. You may not copy any of the content from this website onto another website or in any other media. You hereby agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this website or any transaction being conducted via this website. You hereby confirm that no copying, reproduction, alteration, modification, creation of derivative works, or publicly displaying of any content will be done by you except with our prior written consent.
The information you provide to us shall not contain any viruses, including but not limited to, Trojan horses, worms, time bombs, cancel bots or other computer programming routines that are intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or information.
HNH Homes Hospitality LLP serves as an online as well offline platform for booking Properties at affordable prices. by HNH Homes Hospitality LLP also hosts content about the Properties. The inclusion of any amenities or services at the Properties at a particular time shall not imply or warrant that these amenities or services will be available at all times and HNH Homes Hospitality LLP reserves the right to discontinue them at any time.
HNH Homes Hospitality LLP has taken every precaution in the preparation of the content of Booking Channels, website and mobile application in particular to ensure that rates quoted are correct at the time of publishing and all details have been accurately displayed. You understand and agree that HNH Homes Hospitality LLP shall not be liable for any typographical, technical or any other kind of errors on the Booking Channels.
To provide complete comfort to the Guests, HNH Homes Hospitality LLP may at its sole discretion and subject to availability arrange additional services like chef, cleaners, vehicle hire etc. by outsourcing such services from third party vendors on prior request of Guests.
Guests shall understand and agree that such services may not be part of Booking Amount/ Advance/ Security Deposit paid by the Guests and such services may accrue additional charges. These additional services are provided by HNH Homes Hospitality LLP solely for the convenience of Guests without any commitment or obligation of any kind whatsoever on part of HNH Homes Hospitality LLP.
PricingThe tariff mentioned by HNH Homes Hospitality LLP Booking Channels are non-negotiable and are subject to change without prior notice. All rates mentioned by the HNH Homes Hospitality LLP Booking Channels are as per room and/or as per multiple rooms basis. The tariff for the Properties may or may not include applicable taxes (if any) depending on the type of Property. It is possible that the tariffs mentioned on any online booking channels may be inaccurate due to a technical glitch. In the event that such a technical glitch error occurs which is beyond the control of HNH Homes Hospitality LLP, HNH Homes Hospitality LLP reserves the right to correct the same and the incorrect and erroneous tariff will not be enforceable against HNH Homes Hospitality LLP.
In case of any Booking, it is understood and accepted by all the Guests that they shall never be in possession or have a charge or claim to be in possession of any of the Properties booked by him or her at any time whatsoever.
The Guests shall not be allowed to check in the Property before or at the time of Check- In unless they comply with all the requirements as prescribed. In case the Guests do not comply with the prescribed requirements, no refund against Booking Amount/ Deposit paid by Guests or compensation of any kind of whatsoever nature or amount shall be claimable by Guests or due or payable by HNH Homes Hospitality LLP to the Guests or anyone else.
(a) Guests must provide Booking Confirmation issued by HNH Homes Hospitality LLP along with the proof/details of payment of the entire Booking Amount.
(b) In compliance to the Government security regulations, every Guest, coming to stay at the Properties, would be mandatorily required to provide original government issued photo IDs for verification as well as a copy of the photo IDs, on or before check-in.
(c) Guests shall enter name, address and other details of all the guests, including children, in the Guest Register kept at respective Properties and/ or maintained digitally.
(d) Guests under the age of 18 need to be accompanied by at least one adult.
In case any guest has provided incorrect and false information at the time of Booking, HNH Homes Hospitality LLP shall be entitled to forthwith revoke Booking, and refuse entry to Property and if the Guests have already Checked-In, then they shall be evicted from the Property by any of the representatives of HNH Homes Hospitality LLP. In such cases the Deposits/ Booking Amount paid by the Guests shall not be refunded nor shall any compensation of any kind or nature be paid by HNH Homes Hospitality LLP to the Guest.
At the time of Check In or during the stay, the total number of Guests along with visitors of the Guests shall not exceed the number as stated at the time of making the Booking. HNH Homes Hospitality LLP may permit, at its sole discretion, additional persons to stay at the Property, at an additional cost. No additional persons will be allowed unless a written acceptance is issued by HNH Homes Hospitality LLP.
HNH Homes Hospitality LLP reserves the right to charge and add any additional (reservation or facilitation) fees without any prior notice to the Guests.
While using this website, you acknowledge that you fully assume the risks of the transaction and you further fully assume the risks of liability or harm of any kind in connection with subsequent activity of any kind relating to the accommodation that is the subject of the transaction(s).
The website may contain links to other third party websites and web pages. HNH Homes Hospitality LLP does not in any manner represent or endorse such websites / webpages and is not liable for the contents of such websites or for any claims arising out of your use of these websites as HNH Homes Hospitality LLP has no control over such websites in any manner whatsoever.
Once you share your contact details on the website, you agree to opt-in to receive promotional content from HNH Homes Hospitality LLP on WhatsApp, email, push notifications, and SMS. HNH Homes Hospitality LLP may provide you with various discounts and offers from time to time. Any such discounts, offers or promotional schemes will be subjected to specific terms and conditions listed on the website, which may vary from time to time. HNH Homes Hospitality LLP reserves the right to alter, or withdraw any promotional scheme at any time without any prior notice.
Guests shall understand and agree that making payment of the Advance and/or Security Deposit (depending on case to case basis as decided by HNH Homes Hospitality LLP) or Booking Confirmation shall clearly construe and mean that Guests have read and unconditionally accepted all the details of the Booking and abide by them.
The issuance of the Booking Confirmation does not ensure that Booking is confirmed.
It is clarified that HNH Homes Hospitality LLP shall not be liable to serve a Booking unless the entire Booking Amount is paid by the Guest/Guests to HNH Homes Hospitality LLP through the registered mode of payment intimated by HNH Homes Hospitality LLP to the Guest/ Guests even though the Booking Confirmation may have been sent to the Guest. The Booking Confirmation shall stand canceled, withdrawn and null and void, if the entire Booking Amount is not received by HNH Homes Hospitality LLP by specified due dates.
In the event a Booking is made from any third party websites or third party applications or through any travel agents/third parties/ advertisements/ referrals, the Guest/Guests should confirm the Booking with us. HNH Homes Hospitality LLP shall not be liable to serve a Booking unless the entire Booking Amount is received by HNH Homes Hospitality LLP through the registered mode of payment, even though the Booking Confirmation may have been sent to the Guest by such third party websites or third party applications or through any travel agents/third parties/ advertisements/ referrals and/or HNH Homes Hospitality LLP. Further, in the event a Booking is made from any third party websites or third party applications or through any travel agents/third parties/ advertisements/ referrals, the terms and conditions of such third party shall also be applicable to the Guest/Guest and the Booking, in addition to the terms and conditions laid down by us in respect to the Booking. In the event any term/condition of such third party is inconsistent with the Terms and Conditions set out herein or intimated to the Guest/Guests by HNH Homes Hospitality LLP, the Terms and Conditions of HNH Homes Hospitality LLP shall prevail.
Upon receipt of the amounts towards Advance & Security Deposit, HNH Homes Hospitality LLP shall put the Booking in “Booking on Hold” status. The Booking will be served by HNH Homes Hospitality LLP only upon receipt of the entire Booking Amount through the registered mode of payment, intimated by HNH Homes Hospitality LLP to the Guest/ Guests. If the entire Booking Amount is not received by HNH Homes Hospitality LLP by the specified due date and through the registered mode of payment intimated by HNH Homes Hospitality LLP to the Guest/ Guests, HNH Homes Hospitality LLP shall not be liable to serve the Booking.
Check-in(Start of booking), Check-out(End of Booking) Timing
Check-In and Check-out Time shall be as specified in relevant Booking Confirmation. HNH Homes Hospitality LLP recommends and encourages Guests not to arrive at the Property before stated Check-In time as it would be difficult to accommodate the Guests arriving before Check-In time. If Guests reach and enter the Property before the Check-In time mentioned in the Booking Confirmation, the Guests may be charged an additional amount, as maybe decided by HNH Homes Hospitality LLP.
If an alternate Check-Out time is approved by HNH Homes Hospitality LLP, it shall be clearly intimated in writing by HNH Homes Hospitality LLP. Guests shall not occupy or stay at the Property beyond the Check-Out time stated in the Booking Confirmation. If the Guests occupy the Property after the stipulated Check-Out time, the Guests may be charged an additional amount, as maybe decided by HNH Homes Hospitality LLP.
For reserving the Booking, Guests will have to pay the Advance prior to receiving the Booking Confirmation, as a security, in order to protect HNH Homes Hospitality LLP against the loss of revenue in case a guest cancels a booking or does not pay the balance amount.
In the event the Advance is not received by HNH Homes Hospitality LLP, the Booking Confirmation shall not be sent by HNH Homes Hospitality LLP to the Guest.
The Guests shall be responsible for checking and reporting any damage to the Property or the equipment, appliances, cutlery, crockery, utensils, furniture, fittings, furnishing, finishing, structure, etc. therein within 90 minutes of Check-In. If the Guests fail to/ does not report any damages during the aforesaid time period, such damage shall be deemed to have occurred during stay of the Guests and the Guests shall be responsible to reimburse to HNH Homes Hospitality LLP for any such damage without demure and delay.
Guests shall use the Property and the items/furniture therein with utmost care. At the time of Check-Out, the Guest shall leave the Property in good order and reasonably clean condition except for normal usage.
The Guests agree and understand that in case any damage or breakage is caused to single item forming a set unless an identical replacement can be found the Guest shall be liable to pay for the replacement of the entire set. e.g. If a glass in a set of 6 glasses is broken/chipped, the Guest shall be responsible for paying for the replacement of all 6 pieces of the set.
Without prior consent of HNH Homes Hospitality LLP Guests shall not move or relocate any equipment, appliances, furniture, fittings, furnishing, finishing and artifacts etc. from their original location except for chairs, other furniture like cane/plastic furniture etc.
The Guests understand and agree that HNH Homes Hospitality LLP cannot immediately inspect the Property for damages at the Check-Out time of the Guests as there may be multiple rooms and facilities to be inspected. The inspection for damages shall be done by HNH Homes Hospitality LLP in the intervening time between one guest's Check-Out and the next Check-In. Thus, refunding of Security Deposit after adjusting the amount recoverable from the Guests, if any, cannot be done immediately upon Check-Out. HNH Homes Hospitality LLP shall make an effort to refund the Security Deposit or the balance Security Deposit, as the case may be, maximum within 30 days from the date of Check-Out. After the inspection, the assessed cost of repairs/replacement shall be communicated to Guests for their information and the same shall be final and binding on Guests.
If the amount of repair/ replacement of item, equipment, appliances, furniture, fittings, furnishing, artifacts etc. exceeds the amount of the Security Deposit, the excess amount shall be intimated to the Guests in writing and the Guests shall be liable to pay the same, without demure, within 7 days of such demand being made by HNH Homes Hospitality LLP. Any refund due against the Security Deposit shall be made through a cheque or bank transfer in favour of Guests as per the account details provided by the Guests or in the mode in which the Guests had made payment.
The various registered modes of payment permitted by HNH Homes Hospitality LLP are as follows:
Credit Card/Debit Card.
Payments may be made using credit cards, debit cards or any other card including but not limited to Visa, MasterCard, RuPay and American Express as mentioned in the Booking Channels from time to time.
Net banking
You may also avail your bank's internet banking services to make payments on this website. Any charge levied by banks or payment gateway is independent and have no connection with HNH Homes Hospitality LLP. HNH Homes Hospitality LLP shall have no liability in case of any charge levied by banks or payment gateways.
In case the payment of any amount due and payable by the Guest/Guests to HNH Homes Hospitality LLP is not made to HNH Homes Hospitality LLP, HNH Homes Hospitality LLP shall not be entitled to serve the Booking.
You agree, understand and confirm that the credit/ debit card details or other financial details provided by you will be correct and accurate and you shall not use the credit/ debit card or financial facility which is not lawfully owned/ obtained by you. HNH Homes Hospitality LLP will not be liable for any credit/ debit card fraud. The liability for use of a card fraudulently will be on you and the onus to prove otherwise will be exclusively on you.
Pets may or may not be allowed on the Properties at the discretion of HNH Homes Hospitality LLP. Such information will be set out in the Booking Confirmation issued to Guests. HNH Homes Hospitality LLP may, at its discretion, charge a non-refundable Pet Fee. If the Guests/their visitors, bring pets to Property without HNH Homes Hospitality LLP's prior written approval or if the Guests bring pets other than the one whose specific approval is granted, such pets shall not be allowed to enter the Property and if Guests have already Checked-In, they may be evicted by HNH Homes Hospitality LLP from the Property.
Pets, when allowed by HNH Homes Hospitality LLP, must be kept on the Property and should always be in the company and control of Guests. Guests shall be solely and entirely responsible for ensuring that pets do not soil, spoil or damage the Property and/or the items/furniture therein. The Guests shall be responsible for ensuring that their pets do not create any nuisance to the neighbours or any other people around the Property.
Breach of any of the terms and conditions stated herein shall result in automatic and immediate termination of the Booking and will also result in immediate eviction/removal of Guests from the Property and immediate forfeiture of the entire Booking Amount or any other amounts paid by Guests without recourse whatsoever to any refund of amounts paid or deposited by the Guest/Guests.
HNH Homes Hospitality LLP shall be entitled to cancel a Booking at any time without giving any prior intimation to the Guest/Guests. To see our updated Cancellation Policy, please visit the Cancellation Policy.
Any information that is required to be collected by us shall be kept confidential in accordance with the provisions of our Privacy Policy. In addition to the same, the provisions of the following laws/ rules/ guidelines/ regulations shall be applicable to the use of our Online Booking Channels:
Any information provided by you in case of any Booking made through our Offline Booking Channels shall also be kept confidential as per these Terms and Conditions.
Unless stated otherwise, the software required for our services or available on or used by our Online Booking Channels and all intellectual property of the contents and information of and material on our Booking Channels are wholly and exclusively owned by and all rights, title and interest solely vest in HNH Homes Hospitality LLP. Intellectual Property shall include but not be limited to all developments, proprietary information, trademarks, trade names, logos, artwork, slogans, service marks, domain names, brand names, know-how, processes, methods, trade secrets, designs and all other work in which copyright may subsist.
You are not entitled to copy, scrape, (hyper-/deep) link to, publish, promote, market, integrate, utilise, combine or otherwise use the content or our brand. To the extent that you would (wholly or partly) use or combine our content or would otherwise own any Intellectual Property Rights in the Online Booking Channels, you hereby irrevocably and unequivocally assign, transfer and set over all such Intellectual Property Rights to www.hnhhomes.in .
Any unlawful use or any of the aforementioned actions or behaviour will constitute a material infringement of our Intellectual Property Rights.
The Guests understand and agree that HNH Homes Hospitality LLP is only an online and offline booking platform and HNH Homes Hospitality LLP shall have no liability in the following situations and/or in any other similar situations:
Any claims of damages by the Guests or their property should be immediately reported to the HNH Homes Hospitality LLP and should be claimed before the Check Out. HNH Homes Hospitality LLP shall not be responsible for any claim of damages or any liability, reported after the Check Out that may be caused to the Guests.
The liability of HNH Homes Hospitality LLP in case of any damage caused to the Guest or any person accompanying the Guest in relation to the services provided at the Property (if found to be justifiable to have occurred on behalf of HNH Homes Hospitality LLP) shall be limited to and not in any case exceed the Booking Amount paid the Guest. The final decision regarding claim of damage by the Guests shall be of HNH Homes Hospitality LLP.
The guest must understand and agree that HNH Homes Hospitality LLP with all reasonable efforts provides and posts realistic pictures of the Property. In case the description or depiction of the Property is materially inaccurate with respect to size of the Property as per the Guests, HNH Homes Hospitality LLP shall not be held responsible or liable.
During the Booking, if the amenities like decks, pools, hot tubs, bathrooms (toilet/shower/bathtub), kitchen (sink/stove/refrigerator or major other appliances), and electrical, heating or air condition systems are not present as displayed in the pictures on our Booking Channels or are not functioning properly or if the Guests are not satisfied with cleanliness including but not limited to clean bedding, towels etc. or if the Guests come across issues related to insects, unpleasant odor, or any deficiency of services and amenities like electricity, gas, water, swimming pool, wifi, medical box, electronic appliances etc. at the Property, Guests shall bring the same to the notice of HNH Homes Hospitality LLP in writing or via telephone or WhatsApp and provide us with information (including photographs or other evidence) about the same within 12hours from the Check-In time. HNH Homes Hospitality LLP shall make its best efforts to resolve these issues but it shall not be held responsible or liable if the same are not resolved in due time. Guests understand that HNH Homes Hospitality LLP shall not in any way be liable to refund or compensate the Guests in case the issues are not resolved. The decision of HNH Homes Hospitality LLP in all such matters will be final.
You understand and agree that any such issue must not have been directly or indirectly caused due to your action, omission or negligence.
In case the Property is occupied by some other visitors at the Check-In time of a particular Guest, HNH Homes Hospitality LLP shall use their reasonable efforts to find and book you another Property which is reasonably comparable to the Property described in your original Booking in terms of size, rooms, features and quality.
You understand and agree that HNH Homes Hospitality LLP will not be liable for any loss or damage caused during the Booking and/or with respect to the use of this website and/or making any reservations if the same arises out of Force Majeure Event. Force Majeure Event shall mean any acts, events or accidents beyond the control of HNH Homes Hospitality LLP, including but not limited to strikes, lock-outs or other industrial disputes (whether involving the workforce of the company or any other party), failure of a utility service or transport network, act of God, war, riot, civil commotion, malicious damage, earthquake, compliance with any law or governmental order, rule or regulation, accident, breakdown of plant or machinery, fire, flood, storm, epidemic, pandemic etc.
You understand and agree that HNH Homes Hospitality LLP reserves the right to terminate your registration and/or terminate your right to use this website for any reason whatsoever, including without limitation, any act or omission in contravention of the Privacy Policy or of these Terms and Conditions of Use. You further understand and agree that any such termination may be effected without prior notice to you and you acknowledge and agree that HNH Homes Hospitality LLP may delete or deactivate your account immediately upon detecting any such reason, including without limitation, the contravention of the Privacy Policy or of these Terms and Conditions of Use.
Any disputes, claims or differences between with regards to the Booking or in respect of any matters arising out of the Booking, shall be referred to arbitration of a sole arbitrator, whose decision shall be final and binding. The sole arbitrator shall be mutually appointed by the Parties. The Arbitration shall be held in Delhi and shall be governed by the provisions of the Indian Arbitration and Conciliation Act, 1996 as amended from time to time. The arbitration proceeding shall be conducted in English. Subject to the above arbitration provisions, the competent Courts in Mumbai shall have jurisdiction in the matter.
Any Bookings made by the Guests are not assignable.
Any notices or other communications to be sent by HNH Homes Hospitality LLP to the guests shall be in writing and shall be sent by HNH Homes Hospitality LLP (i) via email (in each case to the address that the Guest provides) or (ii) by posting to the Site or via the Application. For notices/communications sent by e-mail, the date of receipt will be deemed the date on which such email is transmitted.
By making a Booking, you assure and represent that the same has been made for private/residential and personal use and not for commercial purposes or for any other purpose. You expressly indemnify HNH Homes Hospitality LLP and agree to keep HNH Homes Hospitality LLP fully and effectively indemnified, saved, defended and held harmless, from any loss or damage suffered by you on account of breach of the aforesaid assurance, including without limitation, any loss of profits, indirect loss, consequential loss, loss of income, damage to property, loss of reputation, etc.
Guests agree to indemnify and keep fully and effectively indemnified, saved, defended and hold harmless, HNH Homes Hospitality LLP, its affiliates, contractors, employees, officers, directors and agents, from and against any and all claims, losses, damages, and liabilities, costs and expenses, including without limitation to legal fees and expenses, arising out of or related to Guest use or misuse of the services or of our Booking Channels, any violation by you of the Terms and Conditions mentioned on this website, or any breach of the representations, warranties, and covenants made by Guests herein.
HNH Homes Hospitality LLP encourages you to provide feedback, comments and suggestions for improvements to the Site, Application and Services ("Feedback"). Submission of Feedback may be made by emailing us at query@hnhhomes.in
The failure of HNH Homes Hospitality LLP to exercise or enforce any right or provision of the Terms and Conditions mentioned on this website will not constitute a waiver of such right or provision.
HNH Homes Hospitality LLP makes its best efforts to provide the best quality of services. However, if any person has any grievance with respect to any aspect/feature of the website, you may write to query@hnhhomes.in. All grievances shall be dealt with as soon as possible.
Any messages, notes, suggestions, ideas, notes, drawings, concepts or other material or information (collectively, the “Submissions”), that you may submit through or in connection with this website will become the exclusive property of HNH Homes Hospitality LLP. Accordingly, you agree that we have the right to publish any Submissions for any purpose whatsoever, commercial or otherwise, without compensation to the provider of the Submissions. In addition, you agree that you will not transmit any Submission which infringes upon the rights of any third party. In case of any damage or injury to anyone by your submissions, you admit your liability and release HNH Homes Hospitality LLP from any responsibility.
This website shall have the right to assign its obligations and duties as mentioned herein and in any agreement relating to any or all of its services to any person or entity.
In the event that any provision of these Terms and Conditions of Use is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall continue to be in force.
This Privacy Policy constitutes an electronic record in terms of the Information Technology Act, 2000 and rules made there under. This electronic record is generated by a computer system and does not require any physical or digital signatures.
We at HNH Homes Hospitality LLP Private Limited (“HNH Homes Hospitality LLP”) value the trust placed in us by the visitors to our website and the users of our services and therefore insist upon the highest standards for secure transactions and customer information privacy. We are committed to protecting the information that you may share with us as a user. This Privacy Policy describes the information that we collect from you as part of the normal operation of our services and what may happen to that information. By accessing or using this website, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and is subject to the terms mentioned in the Terms and Conditions of Use.
At the outset, we wish to inform you that this Privacy Policy is subject to change without prior notification or intimation to the visitors or users of the website. Hence, you are advised to regularly check for any amendments or updates to this Privacy.
HNH Homes Hospitality LLP is a brand of HNH Homes Hospitality LLP Private Limited and the below privacy policy is applicable.
In general, you can browse this website without revealing any personal information about yourself. However, in the event you desire to make any reservations through our website, we will require information such as your name, contact number, email id, billing information, bank account details and other personal information.
Wherever possible, we indicate whether the information to be provided is optional or mandatory and always provide you the option to not provide information by choosing not to use a particular service or feature on the website.
You are requested to provide accurate and correct information. We shall not be responsible for the authenticity of the personal information or data supplied by the users and any inconvenience caused because of the same.
Based on your use of our services and on your behaviour on this website, we may automatically track certain information about you including but not limited to your IP address location, etc. We use this information to do internal research on our users' demographics, interests and behaviour to better understand, protect and serve our users. We also monitor customer traffic patterns and website use, which enables us to improve the service we provide. We assure you that we will collect only such information as is necessary and relevant to us to provide you with the services available on our website.
Personal Information is that information which, we may collect from you and is capable of identifying you, such as:
Note: Your financial information is held, retained and processed by a third party Payment Gateway, is obligated to maintain confidentiality of your financial information under various applicable laws and under an agreement with us. However, we shall not be liable for any actions of the third party Payment Gateway in breach of their confidentiality obligations and disclosure of your financial information. If you are staying at our properties on a regular basis, it is your duty to inform us if any of your personal information needs to be updated with us. Upon suspicion regarding any booking made by you, we may contact you at any time.
"Cookies” are small files placed on your hard drive that assist us in providing our services. We use Cookies on certain pages of the website to help analyse our web page flow, measure promotional effectiveness, and promote trust and safety. Cookies help us provide information that is targeted to your interests. They also enable the browser to remember information specifics to a given user and thereby allow you to enter your password less frequently during a session. Most cookies are session cookies, meaning that they are automatically deleted from your hard drive at the end of a session.
You may decline the use of cookies if your browser permits the same. However, in that case you may not be able to use certain features of this website and you may be required to re-enter your password more frequently during a session.
You may, at times, encounter cookies or other similar data collection devices on certain pages of our website that are placed by third parties. We do not control the use of cookies by third parties.
When you provide us with your email address at the time of any reservation, you agree to allow us to contact you about offers and updates with respect to the website and the services offered. In order to evaluate your use of our services, we may track which functions of our website you use most frequently. This information will help us provide you with only the most relevant and useful information displayed on the website and about our services. If you decide at any time that you no longer wish to receive communications from us you may opt-out or unsubscribe yourself from the facility by selecting the unsubscribe feature from our website or following the link on our communicational emails.
We assure you that we use the personal information you provide to us only when relevant and required in the ordinary course of business.
We use your personal information to allow us to process your reservation on the website, to provide you with improved services, to contact you when it is needed by telephone and e-mail and to assist you, to share the same with trusted third parties, if so required.
Further, the relevant information may be used by us to communicate with you on any matter relating to your reservation and / or to communicate the details thereof and of other services displayed on this website.
We may also use your personal information to resolve disputes, troubleshoot problems, measure consumer interest in the services provided by us, inform you about online and offline offers, services, and updates, customise your experience, detect and protect us against error, fraud and other criminal activity, enforce the Terms and Conditions of Use and as otherwise described to you at the time of collection. The information may also be used to improve our marketing and promotional efforts, to analyse site usage, improve and customise the website’s content, layout, and services. These uses improve the website and help us to tailor it to meet your needs so as to provide you with a smooth, efficient, safe and customised experience while using our website.
Your information may be shared with third parties in the following circumstances:
Subject to this policy, we assure you that we will share your Personal Information only if we have your consent or deemed consent to do so or if we are compelled by law (including court orders) to do so.
We are committed to protect the information provided by you. We have adopted various managerial, technical, physical and other security measures to protect the information provided by you. For Instance, we use encryption while transmission of information sensitive to you, between your, and our system and allowing only authorised persons for permitted business functions to access your personal information etc.
In furtherance of the confidentiality with which we treat your information, we assure you that to prevent unauthorised access, maintain data accuracy, and ensure correct use of information, we will employ reasonable security practices and procedures and current Internet security methods and technologies in compliance with the Information Technology Act, 2000 and rules made there under.
Moreover, we restrict access of your personal information to our employees, contractors and agents who need to know that information in order to operate, develop or improve our services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution if they fail to meet these obligations.
Although we use industry-standard practices to protect your privacy, we cannot ensure that all of your private communications and other personal information will never be disclosed in ways not otherwise described in this Privacy Policy. By way of example (without limiting the foregoing), we may be forced to disclose personal information to the government or third parties under certain circumstances, third parties may unlawfully intercept or access transmissions or private communications or users may abuse or misuse your personal information that they collect from the website.
This website is created and controlled by HNH Homes Hospitality LLP and shall be governed by the laws of India. The courts in Goa shall have exclusive jurisdiction in respect of all the terms, conditions and disclaimers.
We may update this Privacy Policy in the future as and when required to do so. Any changes we may make to our Privacy Policy in the future will be posted on this page. You should access our privacy policy regularly in order to familiarise yourself with the latest policy.
HNH Homes Hospitality LLP strongly believes in a transparent approach to its users. This policy aims at minimising instances of customer complaints, grievances and disappointments via a channelized approach, review and redressal. You can file a grievance if you are disappointed or have issues in respect of services rendered by HNH Homes Hospitality LLP. You can give your grievance through email or snail mail to the Grievance officer of HNH Homes Hospitality LLP. The email address at which you can send your grievances is query@hnhhomes.in. The grievances can also be sent by Snail Mail to the following address:-
The Grievance Officer, HNH Homes Hospitality LLP
Office Address: 526/3 BF-3 Woodside Retreat, Arpora, North Goa-403516
Registered Address: 526/3 BF-3 Woodside Retreat, Arpora, North Goa-403516
Persons under the age of 18 are not eligible to use the accommodation reservation services on this website. Minors can normally accompany their parent(s) or legal custodian(s) who have booked an accommodation.
While using our app, the information is collected in the same way and for the same purposes as we do when you use this Website.
In addition, we also use some other information that is collected automatically when you use our Mobile Apps. Specifically:
We collect information about the Mobile App functionality that you access and use. This allows identification of those areas of the Mobile App that are of interest to our customers. The information we collect for this purpose restricts us from identifying you directly.
When you use a Mobile App, you can choose to allow access to your current location using GPS or similar technologies, in order to identify nearby hotels, airports, or other service providers. If you choose to allow access, this location data may be collected as a part of search requests logged by our servers. You can turn off access to your location at any time through your phone settings menu.
In the event the Mobile App crashes or hangs, it will send us error-reporting information. In this way, we can investigate the error for stability of the Mobile App. As part of these error reports, the Mobile App sends us information about the mobile device type and version, the UID, the time the error occurred, the feature being used and the state of the application when the error occurred. This information is not used for any purpose other than investigating and remedying the error.
You can always control what information you want to receive from the Mobile App. You can do the same by modifying the settings of the Mobile App, in its settings menu and by changing the settings of your mobile device. Alternatively, you can remove the Mobile App from your mobile device entirely and access our services through our Website alone.
By accessing this page or using this website, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy and Indian laws.
Note: Headings are for reference purposes only and in no way define, limit, construe or describe the scope or extent of such section.